Terms & Conditions

Delivery Zones

We deliver Monday–Saturday across selected Melbourne suburbs. Delivery fees are calculated according to the recipient’s postcode:

  • Zone 1 — $15

  • Zone 2 — $20

  • Zone 3 — $25

  • Zone 4 — $30

If the recipient’s postcode isn’t listed at checkout, please contact us at info@saltflower.com.au before ordering.

    • Bentleigh — 3204

    • Bentleigh East — 3165

    • Cheltenham — 3192

    • Cheltenham East — 3192

    • Heatherton — 3202

    • Highett — 3190

    • McKinnon — 3204

    • Moorabbin — 3189

    • Moorabbin East — 3189

    • Ormond — 3204

    • Beaumaris — 3193

    • Black Rock — 3193

    • Brighton — 3186

    • Brighton East — 3187

    • Carnegie — 3163

    • Caulfield — 3162

    • Caulfield North — 3161

    • Caulfield South — 3162

    • Chadstone — 3148

    • Clarinda — 3169

    • Clayton — 3168

    • Clayton South — 3169

    • Dendy — 3186

    • Glen Huntly — 3163

    • Hampton — 3188

    • Hampton East — 3188

    • Hughesdale — 3166

    • Huntingdale — 3166

    • Mentone — 3194

    • Middle Brighton — 3186

    • Murrumbeena — 3163

    • North Brighton — 3186

    • Oakleigh — 3166

    • Oakleigh South — 3167

    • Sandringham — 3191

    • Westall — 3169

    • Armadale — 3143

    • Ashburton — 3147

    • Ashwood — 3147

    • Aspendale — 3195

    • Aspendale Gardens — 3195

    • Balaclava — 3183

    • Braeside — 3195

    • Caulfield East — 3145

    • Dingley Village — 3172

    • Elsternwick — 3185

    • Elwood — 3184

    • Gardenvale — 3185

    • Glen Iris — 3146

    • Glen Waverley — 3150

    • Keysborough — 3173

    • Malvern — 3144

    • Malvern East — 3145

    • Mordialloc — 3195

    • Mount Waverley — 3149

    • Mulgrave — 3170

    • Noble Park — 3174

    • Noble Park North — 3174

    • Parkdale — 3195

    • Prahran — 3181

    • Ripponlea — 3185

    • South Yarra — 3141

    • Springvale — 3171

    • Springvale South — 3172

    • St Kilda — 3182

    • St Kilda East — 3183

    • Toorak — 3142

    • Waterways — 3195

    • Wheelers Hill — 3150

    • Windsor — 3181

    • Abbotsford — 3067

    • Albert Park — 3206

    • Blackburn — 3130

    • Bonbeach — 3196

    • Box Hill — 3128

    • Box Hill South — 3128

    • Brunswick — 3056

    • Brunswick East — 3057

    • Burwood — 3125

    • Burwood East — 3151

    • Camberwell — 3124

    • Canterbury — 3126

    • Carlton — 3053

    • Carlton North — 3054

    • Carrum — 3197

    • Carrum Downs — 3201

    • Chelsea — 3196

    • Chelsea Heights — 3196

    • Clifton Hill — 3068

    • Collingwood — 3066

    • Dandenong — 3175

    • Dandenong North — 3175

    • Dandenong South — 3175

    • Docklands — 3008

    • Doveton — 3177

    • Edithvale — 3196

    • Fitzroy — 3065

    • Fitzroy North — 3068

    • Forest Hill — 3131

    • Frankston — 3199

    • Frankston North — 3200

    • Hawthorn — 3122

    • Hawthorn East — 3123

    • Kew — 3101

    • Knoxfield — 3180

    • Lyndhurst — 3975

    • Lysterfield — 3156

    • Melbourne CBD — 3000

    • Middle Park — 3206

    • Northcote — 3070

    • Patterson Lakes — 3197

    • Port Melbourne — 3207

    • Preston — 3072

    • Richmond — 3121

    • Rowville — 3178

    • Sandhurst — 3977

    • Seaford — 3198

    • Skye — 3977

    • South Melbourne — 3205

    • Southbank — 3006

    • Surrey Hills — 3127

    • Thornbury — 3071

    • Vermont — 3133

    • Wantirna — 3152

Delivery & Store Terms

Flowers are thoughtful, personal and beautifully seasonal. These terms explain how Salt Flower orders and deliveries work, including what happens when plans change or something isn’t quite right.

About Salt Flower

Salt Flower Pty Ltd, trading as Salt Flower by Zara and Tamasin
ABN 93 664 343 186
9/18–20 Powlett Street, Moorabbin VIC 3189
info@saltflower.com.au

Our Flowers

We select the best available seasonal flowers for every order. Because flowers are a natural and seasonal product, exact varieties and colours may differ from the photographs shown online.

Where a particular flower or vase is unavailable, we may substitute it with a suitable alternative of equal or greater value. We will always maintain the selected colour palette, style and overall feel of the arrangement.

Prices And Payment

All prices are displayed in Australian dollars and include GST.

Product prices vary according to the selected size and any optional vase. Delivery fees are calculated using the delivery postcode and displayed at checkout before payment.

Available payment methods are shown at checkout and may change from time to time.

Delivery Areas And Fees

Salt Flower delivers to selected Melbourne suburbs from Monday to Saturday. Available delivery options and fees are determined by the recipient’s postcode at checkout.

Pickup is not currently available.

Order Cut-Offs

Same-day delivery is available Monday to Friday for orders placed before 10am.

Orders for Saturday delivery must be placed by 12pm Friday.

Orders placed after these cut-offs will be scheduled for the next available delivery date.

Delivery Dates And Times

Your selected delivery date is confirmed when your order is accepted.

Exact delivery times cannot be guaranteed, but we will always do our best to accommodate requests:

  • Same-day orders may request a three-hour delivery window between 11am and 5pm.

  • Advance orders may request a three-hour delivery window between 9am and 5pm.

Delivery windows and specific times are requests only and remain subject to availability, courier schedules, traffic and other circumstances outside our reasonable control.

Recipient Availability And Safe Leave

At checkout, you’ll be asked whether the flowers may be left in a safe place if the recipient is unavailable.

Where authority to leave has been provided, we will take reasonable care to leave the flowers in a safe and sheltered location at the delivery address.

If authority to leave hasn’t been provided, please supply a working recipient phone number so we can attempt to arrange delivery.

Please include any relevant apartment, gate, concierge, business-hour or property-access instructions at checkout.

Incorrect Addresses And Redelivery

Customers are responsible for checking that the recipient’s name, address, postcode, phone number and access instructions are correct.

An additional delivery fee may apply if:

  • The delivery address is incorrect or incomplete.

  • Access to the property cannot be obtained.

  • The recipient is unavailable and authority to leave hasn’t been provided.

  • Authority to leave was provided but no reasonably safe location is available.

Depending on the time and courier availability, redelivery may need to occur the following day.

Couriers And Delivery Updates

Orders may be delivered by the Salt Flower team, Uber Delivery or Sherpa Delivery.

We may share the recipient’s name, address, contact number and delivery instructions with the selected delivery provider where required to complete the delivery.

Customer will get an email confirmation that their order was delivered.

Changes And Cancellations

Orders may be changed or cancelled before 7am on the scheduled delivery date.

Same-day orders placed after 7am cannot be cancelled.

Special notes or adjustment requests can be emailed to info@saltflower.com.au, and we will do our best to accommodate them, but changes cannot be guaranteed.

Change-of-mind requests are subject to the same cancellation cut-off.

Approved cancellations received before the cut-off will be refunded to the original payment method, including the delivery fee.

Problems With An Order

If you’re unhappy with your order, please email info@saltflower.com.au on the delivery date with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the flowers and packaging.

We will review the issue and provide an appropriate remedy, which may include a replacement, refund, credit or another reasonable resolution.

Nothing in these terms limits your rights under the Australian Consumer Law.

Contact

Questions, changes and delivery concerns can be sent to:

info@saltflower.com.au˜